Why Choose STAR

At STAR we combine skill, experience and ingenuity to create data-gathering, analysis and reporting solutions that precisely fit your needs. As skilled technicians, we design survey technology solutions that are efficient, accurate and easy to use. We have experience working with Fortune 500 companies as well as small companies, national and international companies, and internal and external consultants. This breadth of experience enables us to tailor our technology processes and provide you with the benefits that help you reach your goals. > Back to top

Confidence.

With STAR, you can be confident that your survey project will operate hassle-free. Our vast experience allows you to relax knowing that our seasoned technicians can complete your job on time and accurately. Your data, as well as our system are backed up and protected according to our stringent data protection protocol. You can also feel assured knowing that STAR will keep you informed of each step in the process—that what needs to be done, will be. You will know what to expect and when to expect it. > Back to top

More Time to Focus on Core Activities.

We take care of the details so you have more time to concentrate on the big picture. You provide the instrument, make a few design choices and we take care of everything else—registering participants, sending invitations, gathering data, updating participation figures and delivering reports. The implementation hassles disappear, and you have instant information at your fingertips. You’re in control of the process because STAR frees up your time. One of our Fortune 500 clients had three people assigned full time for almost three months to administer a leadership multi-rater evaluation. After utilizing our services and technology, the identical survey is now completed in half the time with one person working on the project about 20% of her time. Another client was able to reduce the time for the administration process from several months to a few weeks. Yet another client enjoys a fully automated 360 survey process in which everything from registration, data gathering, individual participation updates and data reporting, is done completely by STAR. > Back to top

Increased Brand Identity

We can customize our survey instruments to look like it’s from your company. Many of our clients are consulting companies that utilize our technology to better serve their clients. Having us gather the data and/or produce reports allows the consultants to spend their time working with their clients using the data to drive change instead of chasing paper and administering surveys. Some of our clients prefer to have us be 'invisible' to the end client. We program the user interface of their applications to include the consultant's logo and company information, essentially creating a private label application for the consultant. In such relationships we don’t interface directly with the end client. This 'invisible vendor' relationship has increased the product offering, credibility and competitiveness for our consulting clients. > Back to top

Security

We take many measures to make sure your data is secure. Before participants provide feedback, we test, retest and test again. We backup your data. We backup our system. In fact, we run mirrored systems so that if a piece of equipment goes down, a duplicate counterpart immediately takes its place. In addition, our pricing structure is straight forward and up front. There are no hidden costs and therefore no unexpected budget surprises. You can feel secure that the price you’ve been quoted is the price you will pay. > Back to top

Support

Our employees are always accessible both to you and to the end-user. We offer a help-line for survey-takers. Survey administrators are given a pager-number. Anytime you need us, we are available. Because we are accessible to you, you can be accessible to those organizational members who need you. You have our help when you need it. You also have instant access to your data when you want it. STAR gives you the information you need, when you need it. > Back to top

Flexibility

Fully-integrated technology makes taking a STAR automated survey easy and flexible. End-users can take the survey whenever it’s most convenient and can even start a survey on the web and finish the survey later on the phone without any difficulty. When you give your survey-takers more choices, they often feel better about your request and are more likely to take the survey. > Back to top

Convenience

Working with STAR takes away the hassles of survey administration. Because we take care of most of the details— registering participants, sending invitations, gathering data, updating participation figures and delivering reports—administering a survey takes little time away from your current responsibilities. If you already conduct a survey but without automation, you will find that STAR’s fully-integrated technology, makes it more convenient and easy for employees to take your survey. > Back to top