Survey Automation
If you are looking to create a 360 process in your organization, and are leery of automation, think about the benefits of survey automation.
- Survey automation is extremely flexible. Because the surveys are automated on the web and phone, programming changes can be made more easily and quickly than with paper.
- It takes a lot of time to track paper surveys, gather data and generate reports. Automation speeds us the process, reducing cost and time, without sacrificing the quality of data or the number of completed surveys.
- With automation of your multi rater feedback survey, you receive instant access to data. IVR and online capabilities allow you to instantly look at the data and generate reports.
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More Than Just Web Access
Automation includes more than just web access. Participants can use the phone, fax, email or Internet to take their automated survey. State-of-the-art technology seamlessly combines these mediums as though all participants used the same method. Even if you only administer a small number of 360 degree feedback surveys each year, automation can make the process easier and more efficient.
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Technology Integration
STAR integrates internet, phone, fax and email technologies so participants can choose the method that is most simple and convenient for them. With STAR, you choose from a variety of survey methods including internet, phone, fax, email or a combination of these technologies. We seamlessly integrate all these technologies so participants can choose the method or methods that work best for them.
STAR’s technology integration enables people to begin a survey on one medium and complete the survey on another. For example a participant can begin a survey on the web and finish the survey later via the phone. This makes completing the 360 survey easier for participants, increasing the number of completed surveys and therefore the richness of the data. Automation is available to the entire organization regardless of technical readiness.
Technology integration ensures that automation improves your multi-rater process rather than complicating it. When only one form of technology is used, participants who are unfamiliar with the technology or who are without access may find survey completion difficult. This can occur in organizations where not all employees have convenient access to the web. Supplementing the survey process with paper may seem like a valid response. Unfortunately, the added time and hassle of using paper surveys only delays and impedes data collection and reporting. With STAR’s cutting edge technology integration, you can always reach your intended audience without compromising speed or data integrity. > Back to top
Complete Multi Rater Feedback Survey Process Automation
STAR automates the entire survey experience, offering you ease and simplicity throughout the whole process. Star360 gives administrators instant participation information regardless of how people take the survey. We can distribute invitations, manage the participant databases and deliver reports, or do only those elements you would like us to do. Online administrative tools allow you to access data, look up participation levels and run reports at any time. STAR can develop and administer the entire process, or just provide the elements that you do not want to manage yourself.
STAR can also help with 360 feedback follow up. STARiCoachplus™, helps participants link survey results to development goals and then measure and document their progress. It creates a unique personal planning website where participants access their baseline information, set goals for improvement and view their progress in real time. This online development tool automatically keeps a participant’s manager and/or coach up to date. Managers and coaches can view goals and provide feedback.> Back to top
State of the Art Technology
STAR 360 feedback utilizes state of the art technology to help you significantly improve the business processes of your clients. At STAR we develop our own proprietary technology from scratch. No matter what mix of technologies we use to automate your survey, both the survey and data are secure. When we automate your survey using the web, we use an SSL encryption and can certify the security of your data.
Our technology also supports multi-lingual requirements. STAR has conducted surveys with participants from coast to coast in the United States and Canada, and in Puerto Rico, China, Singapore, Hong Kong, and many other countries in Europe and South America. > Back to top
Adding Process Solutions to Your Content Expertise
You can leverage the success of your current product or service offering by adding our process solutions to your content expertise. Because we leave the content to you, we are able to put all of our resources into developing cutting edge technology for you to use as your own. Our focus is keeping our technology on the cutting edge and creating new and better survey solutions. Our state of the art technology helps you significantly improve the business processes of your clients. Many of our clients brand this technology as their own. Our technical and administrative excellence provides you with (1) the opportunity to expand your business without increasing overhead, (2) instant access to data and (3) a quick turn-around time.
There is no technology to buy. We use our phone lines and our computer. Your only cost is a modest programming fee, and the fee for each report delivered. By partnering with STAR your product offering expands without increasing overhead. You are able to focus on your core business without sacrificing superior process solutions.> Back to top
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