360 Degree Feedback Process Overview

Administering multi-rater feedback can be a hassle, even when the survey is automated. Our focus is to eliminate the hassles and make the feedback experience faster, easier and simpler than you have ever imagined. When you work with us, we provide a project manager who will be your single point of contact throughout the 360-degree feedback process. We also give you online tools that enable you to get needed survey information 24/7. We take care of all the survey details so you can focus your time on what to do with the feedback, not how to collect it.

360-Degree Feedback survey participant convenience is a primary focus for us because we understand that the more user friendly the experience, the more likely people are to participate in your 360 feedback degree process and the more likely you are to continue to choose us as your multi-rater feedback vendor. Our online surveys can be integrated with our automated phone survey technology so everyone can enjoy the benefits of automation, even if they can't get online. Below is a brief description of how we approach key elements in any multi-rater feedback process.> Back to top

Survey Content

It all starts with multi-rater content and models. If you are an independent consultant or have developed your own 360 degree feedback survey instrument, we're a perfect match for your multi-rater needs. We don't develop 360 degree feedback content, so we'll never compete with you in your key area of expertise. We can start right into the survey programming and multi-rater process set up.

If you need 360 feedback content experts and models, we are still a perfect match. We'll introduce you with several multi-rater feedback content experts who are our clients (some of the very best in the business). You can select the approach that best meets your 360 survey needs. We'll partner with the multi-rater provider of your choice to deliver a state of the art solution.

We make the relationship very simple, you work with one point of contact, bill one company and we coordinate all the details so it feels like you are working with a single company. The result is the best content and the best process.> Back to top

360 Feedback Survey Programming

When creating your 360 feedback survey process, STAR works with your organization to determine the most appropriate aproach to fit your organization's needs. You can choose to use our standard STAR 360 format or we can create a custom 360 feedback process to fit your needs. With our standard 360 process, the survey design follows our standard sheet style. Our standard 360 is the easiest, most automatic, and most affordable option.

However, customizing an existing 360 degree feedback process or building your multi-rater feedback process from scratch provides your organization with a multi-rater survey process that exactly fits your unique specifications. > Back to top

360-Degree Feedback Process Design

In the 360 application design phase, we work with representatives from your organization to make survey implementation decisions.

• You'll specify what response options to make available to respondents. These can include online, automated phone, and in some cases email, and fax. You can choose a combination of these multi-rater options to meet your organization’s unique needs. STAR can even link our 360 tools to your existing platform to improve response rates.
• You’ll choose when you want the 360 survey to go live, when to go down, when to invite respondents to begin, when to remind participants to complete different steps, when to run feedback reports, and when you want the survey results delivered. You’re in control.
• You’ll decide who you’d like to receive invitations and reminders and when.
• You’ll choose how you’d like participants to receive feedback reports- printed or Adobe PDF files delivered online, email, U.S. mail or other means.
• You can choose between a standard 360 feedback report design, and custom feedback report design to fit your organization’s needs. We can even "clone" your current feedack report or create a new report form in any format you can imagine.

You’ll achieve extraordinary multi-rater results faster, cheaper, and more effectively when you partner with STAR.

360 Administration

When administering the 360 process, we make the survey available via the media you selected and invite respondents to complete their individual surveys. Star360 takes care of all the multi-rater process details, but leaves the control in your hands. Participants can receive personal email invitations and reminders when important deadlines are approaching. You can reduce complications caused by technical difficulties when you take advantage of STAR’s multi-media capabilities and system redundancies. Respondents can even stop while taking a survey and return right where they left off next time they call or log on to the survey.
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Clear Feedback Reports

We deliver feedback reports to you within days, hours or instantly as needed. The survey reports are clear, visually appealing and actionable so employees can use the feedback to identify and make needed changes — ensuring a positive translation to your organization’s bottom line.

We have a standard feedback report format but you are not limited to that format. We can create a report from any format. For many of our consultant clients we duplicate their current 360 report so exactly their clients can not tell the difference from an old report and our new reports.
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Follow-Up After The Survey

The 360 feedback your employees receive should be followed by a clear action planning process and coaching from a supervisor or external consultant who is familiar with the 360 feedback process. Effective follow-up ensures the most effective assimilation of the data the 360 generates. iCoachplus, STAR’s interactive coaching solution, can upload and display the feedback results you receive to help your employees make the most effective use of their individual multi-rater experience. iCoachplus helps managers become better coaches and helps professional coaches make better use of their time. iCoachplus users receive the tools they need to translate 360 feedback into improved personal and organizational performance. > Back to top

360 Support

With STAR, you’ll have a single point of contact to help you through your 360 projects. You never have to worry about who you should call or if your message got to the right person. Your project manager at STAR will have all of the tools you need to make sure the 360 survey process meets your specifications, keep track of last minute changes, and track other details to guarantee a first-class multi-rater experience.
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