With STAR, it’s Easy

For the person who is tasked with administering the 360 survey, multi-rater feedback can be a headache. You have to attend to the details such as making sure your database is current, preparing employees for the survey, sending out invitations, tracking relationships, providing reminders and responding to executives' request for information. If your survey is automated, you have to program the web and phone applications. If you're using paper surveys you have to print the surveys and distribute hard copies. Once data is collected you still have to analyze the data and then design, print and distribute reports. This long process can consume your time and resources.

Partnering with STAR eliminates the hassle. Star360 handles the details, freeing up your time and resources so you can focus on core business issues. With STAR you are still in control of the process, we use our technology to take care of the details. STAR can be as involved as you’d like—we can automate the entire process or only those parts you designate. > Back to top

Online and On Time

One of the benefits of using Star360 is the online response rate report. This individual web page is accessible throughout the survey process. On it, you can find out which employees have been invited to take the survey, and how many have already completed the survey. Once data has been collected, you can access PDF reports and download them onto your own computer (we can also print and deliver hard copies if you’d prefer). Many of our consulting clients pass the website address and password straight to their clients. This eliminates much of the go-between. Information is always available when you need it.

Another feature allows target participants to log on and see how many raters have completed their 360 survey. You will no longer have target participants calling you for this information—it is very easy to access online. > Back to top

Who’s In Control?

While Star360 handles the details of 360 degree feedback, you still retain control. You can decide what works best for your organization. Rather than locking you into one way of doing things, we build applications so they perfectly fit your needs. For example when dealing with invitations, there are several ways to proceed. We can automate the process, build in the ability for our client to trigger the invitations or send the invitations at specific dates. As always, if there is another way you’d prefer to have invitations sent, we have the flexibility to implement that system. > Back to top

You Get Continuous Support

We also offer continuous support for participants and administrators. Survey participants can call our toll free help-line with questions and concerns. In addition to the help line, administrators are given a pager number with 24 hour a day service. The survey help line and pager number ensure that your survey experience is as smooth and easy as possible. Customer service is not what we do—it’s who we are. You’ll feel confident knowing that we can address all of your multi-rater survey needs. > Back to top