Outsourcing vs. In-house Processing
Whether you are using a pencil and paper survey or automating your 360 degree survey in-house, outsourcing is a valuable option you may want to consider.
Without spending any money on technology, you can offer your clients a 360 feedback process that makes data gathering and multi-rater report generation fast and easy. Additional benefits of outsourcing include:
- Multiple 360 survey automation choices. Because we focus on the process of gathering and reporting 360 survey data, we offer not just online automation but also phone, email, and fax.
- Growth without overhead. By outsourcing, you increase and improve your 360 feedback offering without increasing overhead costs.
- 360 technology solutions for organizations that are not tech savvy. Independent of your organization’s technical abilities, Interactive Voice Recognition (IVR) and Fax technologies can still be used to automate your 360 survey. These methods offer all the benefits of an online survey.
- Help transitioning to 360 automation. By starting with as phone and fax 360 automation, your organization can get used to 360 automation. As you move to online surveys, your organization is already familiar with automation and the ease it brings. With STAR's online/phone response media integration people can use either process and move to the online process as they feel comfortable.
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Beware of Hidden 360 Implementation Costs
There are many costs in administering a multi-rater survey in-house. 360 costs are often hidden in the complexitity of processing feedback and may therefore be overlooked. In many cases outsourcing is not only more cost effective but less stressful and more convenient for both 360 administrators and participants.
Some of the hidden costs include payroll, benefits, printing, collating, binding, and time not spent on more important activities . When you add up the true cost to your organization for in-house 360 survey administration, the cost of outsourcing is appealing.
By specalizing in 360 survey automation we benefit from economies of scale. The time it takes and the cost of implmenting a 360 feedback survey are both dramatically decreased. In addition, the quality of your survey process is increased. Most importantly, outsourcing your multi-rater survey enables you to specialize on your business’ core activities. > Back to top
Reduce 360 Labor Costs
For example, one of our Fortune 500 clients had three people assigned full time for almost three months to administer a leadership multi-rater evaluation. After utilizing STAR's 360 services and technology, the identical survey is now completed in half the time with one person working on the project about 20% of her time.
Another client was able to reduce the time for the multi-rater administration process from several months to a few weeks. Yet another client enjoys a fully automated 360 feedback process in which everything from registration, data gathering, individual participation updates and feedback reports is automated. Most likely, the benefits of outsourcing will be just as dramatic for your organization.> Back to top
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