Technology Integration

STAR integrates internet, phone, fax and email technologies so participants can choose the method that is most simple and convenient for them. With STAR, you choose from a variety of survey methods including internet, phone, fax, email or a combination of these technologies. We seamlessly integrate all these technologies so participants can choose the method or methods that work best for them.

STAR’s technology integration enables people to begin a survey on one medium and complete the survey on another. For example a participant can begin a survey on the web and finish the survey later via the phone. This makes completing the 360 survey easier for participants, increasing the number of completed surveys and therefore the richness of the data. Automation is available to the entire organization regardless of technical readiness.

Technology integration ensures that automation improves your multi-rater process rather than complicating it. When only one form of technology is used, participants who are unfamiliar with the technology or who are without access may find survey completion difficult. This can occur in organizations where not all employees have convenient access to the web. Supplementing the survey process with paper may seem like a valid response. Unfortunately, the added time and hassle of using paper surveys only delays and impedes data collection and reporting. With STAR’s cutting edge technology integration, you can always reach your intended audience without compromising speed or data integrity.

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