Using a 360 Vendor will... "ease the administrative burden, reduce up-front investment, not tie up internal IT resources, allow the process to be managed by specialists in doing just that, and ensure rater anonymity."

Lynn Summers

Hand of Multi-Source Feedback




Here, you'll find some of the best articles about 360 feedback survey issues. The articles are written by independent authors and do not necessarily represent the views of STAR.

We also offer a free research service if you can't find what you need in the articles.


360 Feedback Can Change Your Life > MORE
By Bill O'Reilly

360-Degree Feedback: The Whole Story > MORE
By Kenneth M. Nowack

The pros and cons of 360-degree feedback: Making it work > MORE
By Mary N. Vinson

First-rate multi-rater feedback > MORE
By Allan H. Church

Outsourcing Issues That Make or Break Your 360 Survey > MORE
By Bruce Bennett

13 Common Mistakes Using 360-Degree Feedback > MORE
By Scott Wimer and Kenneth M. Nowack

How to Evaluate your 360 Feedback Efforts > MORE
By Kenneth M. Nowack, Jeanne Hartley, and William Bradley

Using 360-Degree Feedback Mechanisms > MORE
By Francie Dalton

Creating Champions for 360 Degree Feedback > MORE
By Richard Lepsinger and Antoinette D. Lucia

Improving the Payoff from 360-Degree Feedback > MORE
By Evelyn Rogers, Charles W. Rogers, and William Metlay

Pitfalls of Multi-Rater Feedback > MORE
By Alan Cheney, Ph.D. and Melinda Bremley, Ph.D.

Patterns of Rater Accuracy in 360-Degree Feedback > MORE
By Robert W. Eichinger and Michael M. Lombardo

The Dark Side of 360-Degree Feedback > MORE
By Scott Wimer

360-Degree Assessment > MORE
By Robert W. Eichinger and Michael M. Lombardo

Measuring the Boss: Just how good (or bad) is your CEO? > MORE
By David Parmenter






360 FEEDBACK CAN CHANGE YOUR LIFE
What your boss, your peers, and your subordinates really think of you may sting, but facing the truth can also make you a better manager.

By Brian O'Reilly

Fortune Magazine, October 17, 1994

Read about the real-life 360 feedback experiences of managers from various levels of several organizations.  This article shows how 360 feedback can influence individual change for the benefit of individuals and organizations.

> Read The Article    > Back to top



360-Degree Feedback: The Whole Story

By Kenneth M. Nowack

Training and Development Magazine, January 1993

This article is targeted at organizations hoping to use a 360-degree feedback system. The author discusses various aspects of the 360 process including: deciding what to measure, choosing an instrument, and helping employees accept the feedback they receive.  

 > Read The Article    > Back to top



The pros and cons of 360-degree feedback: Making it work

By Mary N. Vinson

Training and Development Magazine, April 1996

The author looks at the good and potential bad of multi-rater assessments. She also makes suggestions for organizations that can help optimize the results of 360 feedback and encourage commitment to change from individuals.

> Read The Article    > Back to top



First-rate multi-rater feedback

By Allan H. Church

Training and Development Magazine, August 1995

Before you tie a 360-degree feedback system into your formal appraisal process, you need to resolve issues of confidentiality, validity, usefulness, and effectiveness. This article shows you how.

> Read The Article    > Back to top



Outsourcing Issues That Make Or Break Your 360 Survey

By Bruce Bennett, MBA

This article examines three critical issues that organizations do not usually consider before making outsourcing decisions. While often ignored, the issues are critical to the success or failure of any 360 feedback process.

> Read The Article    > Back to top



13 Common Mistakes Using 360-Degree Feedback

By Scott Wimer and Kenneth M. Nowack

T+D, May 1998, May-June 2000

Hoping to help those beginning the process of designing and implementing a 360-degree feedback system. This article details 13 mistakes organizations often make when launching their assessment system and details suggestions for avoiding those common mistakes.

> Read The Article    > Back to top



How to Evaluate your 360 Feedback Efforts

By Kenneth M. Nowack, Jeanne Hartley, and William Bradley

T+D April 1999, May-June 2000

One way to assess the effectiveness of your 360 feedback program is through a follow-up survey. This article details how to design an assessment that will help administrators monitor the results of their 360 efforts and use 360 feedback more effectively.

> Read The Article    > Back to top



Using 360-Degree Feedback Mechanisms

By Francie Dalton

Occupational Health & Safety, July 2005

This article lists six areas of common mistakes in the 360 process and suggest best practices to avoid each common error.

   > Read The Article    > Back to top

(Click on the arrow next to ‘July 05’ and follow the correct link to open the article.)



Creating Champions for 360 Degree Feedback

By Richard Lepsinger and Antoinette D. Lucia

T+D, February 1998

People can be hesitant to adopt a 360-degree feedback program. This article suggests ways to overcome the resistance to 360-degree feedback and gather support for the new program.

 > Read The Article    > Back to top



Improving the Payoff from 360-Degree Feedback

By Evelyn Rogers, Charles W. Rogers, and William Metlay

Human Resource Planning

Based on the research of the authors, this article addresses six critical factors or best practices to maximize the benefits of 360-degree feedback.

 > Read The Article    > Back to top



Pitfalls of Multi-Rater Feedback

By Alan Cheney, Ph.D. and Melinda Bremley, Ph.D.

This article, written by two human resources consultants, identifies six common mistakes organizations make in their uses of multi-rater feedback. The article addresses each issue and suggests ways to avoid the problems caused by these common mistakes.

 > Read The Article    > Back to top



Patterns of Rater Accuracy in 360-Degree Feedback

By Robert W. Eichinger and Michael M. Lombardo

Human Resource Planning, December 2004

The authors look at which factors seem to have the greatest effect on rater accuracy.  Some of the factors analyzed are: gender, age, work history, confidentiality and position.

    > Read The Article    > Back to top



The Dark Side of 360-Degree Feedback

By Scott Wimer

T+D, September 2002

If 360-degree feedback is not administered carefully, people can take offense. This article addresses several areas that can cause problems within an organization using 360 feedback such as confidentiality, inaccurate feedback, feeling singled out, and poor feedback delivery.

    > Read The Article    > Back to top



360-Degree Assessment

By Robert W. Eichinger and Michael M. Lombardo

Human Resource Planning

This piece is comprised of three brief articles. 

1.    The Dynamics and Value of Self-Ratings: looks at the value or lack of value in self ratings and the differences between the ratings of self and others.

2.    Should 360 Results be Confidential: This article addresses the issue of who should have access to the results of 360-degree feedback surveys and why.

3.    If a Lot is Good, More Must be Better: Overusing Your Strengths: This article looks at what happens when people ignore their weaknesses and how to help people understand themselves better to improve their strengths and work on their weaknesses.

 > Read The Article    > Back to top



Measuring the Boss: Just how good (or bad) is your CEO?

By David Parmenter

New Zealand Management Magazine, April 2003

This article addresses many of the issues faced by organizations implementing a 360 feedback system with a focus on its use to evaluate CEO’s.  The article also discusses the benefits of 360 feedback, what to assess with a 360 process, and other lessons of the 360 process.

> Read The Article    > Back to top


The posting of these articles is in no way an endorsement of any publication, product, author, or individual.  These articles are posted for information only.